Warranty FAQs

Click here for details on our warranty process and to submit a claim.

Sea to Summit designs and manufactures the best possible outdoor gear. We choose the highest quality materials, build to the most exacting manufacturing standards, and test products rigorously.

We proudly stand behind our gear: all Sea to Summit products carry a lifetime warranty against defects in workmanship and materials to the original owner for the intended life of the product under normal use (subject to proof of purchase from an authorised Sea to Summit reseller).

Sea to Summit’s liability for warranty claims will be limited to repair, exchange, replacement, or credit of the purchase price, view our full warranty policy here.

The length of the warranty process is dependent on the specific issue and product, as well as the availability.

Our Lifetime Warranty does not include damage due to improper use or care, accident, or negligence. This warranty also excludes normal wear and tear and material breakdown due to age, use, or environmental conditions.

Our warranty does not cover damage to personal items stored in or used in conjunction with our products. Warranty decisions are the discretion of the Warranty and Returns Department. Except in jurisdictions where the exclusion or limitation of incidental or consequential damage is not allowed, then Sea to Summit will not, under any circumstances, be liable for any direct, indirect, special or consequential damages resulting from a warranty claim, and in no event will Sea to Summit’s aggregate liability exceed the price paid for the product.

To expedite a warranty claim please be sure to fill out all of the information on the warranty request form found here. Additionally, for a sleeping mat request you can submit the production batch code to us on your request form.

The batch code is a combination of numbers and letters that can be found inside the inflate/deflate valve for air mats and on the footbox seam, near the middle, of self-inflating mats.

All Sea to Summit products carry a lifetime warranty against defects in workmanship and materials to the original owner for the intended life of the product under normal use, with proof of purchase from an authorised Sea to Summit reseller.

The one exception to the lifetime warranty for items purchased through an authorised retailer is for items which are intended for use in situations resulting in higher rates of wear and tear – the duration of the warranty for these products is clearly marked on the packaging and on our website.

This warranty does not include damage due to improper use or care, accident, or negligence. This warranty also excludes normal wear and tear and material breakdown due to age, use, or environmental conditions.

All items purchased second-hand (meaning items purchased on non-affiliated platforms such as eBay and Facebook Marketplace) are sold as is and therefore ineligible for the warranty.

Sea to Summit’s liability for warranty claims will be limited to repair, replacement, or credit. Our warranty does not cover damage to items stored in, or used in conjunction with our products. Warranty decisions are left to the discretion of the Warranty & Returns Department.

Absolutely! Sea to Summit proudly stands behind all our gear. Please note that if we are unable to repair your item that is under warranty and no longer have that product in stock then we will replace your item with a similar item or issue a credit for the purchase price of the item.

All items purchased second-hand (meaning items purchased on non-affiliated platforms such as eBay and Facebook Marketplace) are sold as is and therefore ineligible for the warranty.

An issue such as not liking the product, wanting a different size, colour, etc. are not covered under our warranty program. Please reach out to us here for further help.

If you have questions or issues regarding the performance of your product, reach out to us here with your proof of purchase, contact information, photos, and description of the issue.